From an article published in the credit card collectors’ newsletter, 1991
American Express was saddled with big losses from its Optima card business. Optima was the credit card American Express came out with in 1987. It allowed cardholders to make monthly payments, instead of like the standard American Express cards which require the balances paid monthly.
Multi-million losses and retrenchment
American Express was expected to write-off $265 million against their third quarter 1991 earnings. 1,700 employees were expected to lose their jobs as a result.
Optima’s failure is the result of American Express misjudging the credit card market. When others were tightening their credit requirements in the late eighties/early nineties when the recession began, American Express was loosening theirs.
Optima was introduced in 1987 in the hopes it would fend off the company’s main credit card rivals, Visa and MasterCard. American Express is now reconsidering that notion.
In a plan to turn Optima around, American Express was expected to raise the card’s interest rate more in line with the industry’s average.
Very low interest rate
Optima had one of the lowest bank card interest rates in the industry — 16.5% as compared to the industry’s average of 18.8%. American Express was expected to set aside another $100 million for potential fourth quarter Optima losses.
At the time, there didn’t appear to be any intentions by American Express to discontinue Optima. They were expected to restructure its program to be more strict on credit requirements while raising its interest rate.
Credit card collectors at the time were advised to act as though the card had been discontinued, just to be on the safe side.
Copyright Greg Tunks, 1991